Theory of Swift, Even and Flow.

I was reading the report and remembering a incident which happened back in India with my previous employer. I was working as process analyst in a team of 9 people. The team was working together for last 10 month but they are not able to flow a process. Everybody has ideas and opinions but could not put together for the result oriented. The days passed by but when we have any delivery date approach that the time I usually face the "Theory of Swift, Even Flow" 

In the beginning of the team meeting and activity team lack was the activity and every team member was confused and trying bring everything for working. As we had a delivery date was coming near and that’s why we have to follow some pre decided process and testing service which is implement in the billing project for a UK based company. We have send the final result to the customer for the last review and approval. Some day before the final delivery date we all in the team meet up and used go through all the process to check that weather we are not missing anything and would double check before we give the final report.

This helps us to avoid any last time errors could be avoid and address any problems comes into the path. After this we could easily analyses the process managements and create an end to end report for the customer. Once the final report build up and then we send it to the upper management of the company for a final internal approval. The problem with this is that the upper management people are not the domain specialist and that’s why they take much of the time of understanding the report.  

This take the time from the delivery time period and for which the process became very slow and inefficient. I remember a incident when I have send such an email to one of the upper management for an approval they took around four days to come back because they were not able to understand the report properly that’s why they took help from other group, but the problem was that time took in this effect the time period. After that they give something to modify and for which we was not having any time as delivery date was just few days from that. That’s why we have to inform the customer and which effect the reputation and trust of the customer to our team.  

According to article "The investment in capital simply aids speed and reduces variation, and it is through increased speed and lower variation that capital intensity or any other factor or policy affects productivity" (Schmenner, p.336). 

After a repeated incident and customer complain, the boss of our department has decided to change the approval system. Now it has to go a single person with the domain knowledge who can go through the document easily and give the approval for the same. Following this this helped the team to improve the quality of the work and make it easier for us to address the problem and deliver the job in time. The customer was also happy and gave us some letter of appreciation after that. We really saved time and effort, proved to be a successful team in the company after six month.  

Schmenner, R. W. (2004). Service Business and Productivity. Decision Sciences, 35(3), 333-347.